Can’t – I don’t know how to.
Won’t – I choose not to.
Don’t – It’s not what we do.
Why do some leaders struggle to execute accountability?
A consistent, non-confrontational approach takes time and energy. Unfortunately, in today’s fast-paced business environments, time and energy are not always available.
Yet, contemporary business environments have safety, productivity and quality systems in place that are consistently watered down by something neither a program or system can effectively do – human-to-human accountability.
This is a skill that can be learnt but until you can practice that skill on yourself, you will have the conviction but lack the credibility.
Conviction + credibility = accountability.
What are accountability killers in your team?
- Blinded by bias.
- Being combative well after the battle has moved on.
- Unclear behaviour benchmarks or boundaries.
- Inconsistent one-on-one accountability.
- Compromise based on laziness.
- Leaders who say one thing and do another.
The steps to improved execution
- Value – I need to see the value in this! Firstly, how does it help me? Secondly, how will it help me to help others?
- Revelation – What are the areas of my life that require scrutiny?
- Questions – What are the boundaries of behaviour that I’m expected to fulfill?
- Process – Patience and understanding we are constantly ‘improving’ and are all works in progress.