What We Do

Workplace training in stress, conflict and fatigue management

Stress Management
Our Stress Management program is about building a roadmap of Resilience, which empowers people to make better choices during times of change and challenge.
Learn More about Stress Management
Fatigue Management
Our Fatigue & Energy Management strategies are practical and effective and are designed for busy people who want to excel in both their professional and personal lives.
Learn more about Fatige Management
Conflict Management
Our Conflict Management Initiatives are aimed at building common ground across all levels of communication to support a productive and positive workplace environment.
Learn More about Conflict Management

Stress Management Stream

Resilience

Resilience

Building a ‘Gameplan’ to successfully execute the 6 key competencies of managing change and/or challenge in the workplace.
Resilience Course Outline (PDF)

Length Options

  • 1 hr Awareness session
  • 4 hr Workshop
  • Customised program

Group Size: 10-20 (Larger groups may require extra facilitators).

Method

  • Personal reflection
  • Pairs collaboration
  • Group think & action
  1. What does resilience mean to me personally & professionally?
  2. Think>Feel>Do.
  3. The 6 key actions of resilience.
  1. Personal and professional impacts.
  2. Resilient perspective, managing expectations.
  3. The ‘Resilience Guide’.
  1. Resilient behaviour impacts on the delivery of the organisation’s values.
  2. Depositing into my resilience bank.
  3. Looking out for others.
  1. Building our “Resilience Road Maps”.
  2. Identifying resilience roadblocks.
  3. Building a set of professional and personal resilience convictions.

Purpose

Purpose

The ability to think, see and communicate clearly during times of change and/or challenging circumstances.
Purpose Course Outline (PDF)

Length Options

  • 1 hr Awareness session
  • 4 hr Workshop
  • Customised program

Group Size: 10-20 (Larger groups may require extra facilitators).

Method

  • Personal reflection
  • Pairs collaboration
  • Group think & action
  1. Why passion alone isn’t enough to fuel your purpose.
  2. Right bus, right seat ensures the right direction.
  3. Getting the personal and professional priorities right.
  1. Defining ‘Who I am’ and ‘What I do’.
  2. Aligning organisational values with my personal values.
  3. Top 5 Purpose tips.
  1. Maintaining purpose post deadline or project completion.
  2. Establishing and maintaining a joint purpose with your team.
  3. The grass isn’t always greener on the other side.
  4. Why mismanaged change and stress can sabotage my purpose.
  1. What’s my current purpose score? What’s my goal purpose score? How will I close the gap between the two?
  2. Gathering collective experience group activity. What is working & what isn’t working?
  3. Building a set of convictions around purpose in both our personal & professional lives.

Adaptability

Adaptability

Improving the skills required before, during and after times of change and/or challenge.
Adaptability Course Outline (PDF)

Length Options

  • 1 hr Awareness session
  • 4 hr Workshop
  • Customised program

Group Size: 10-20 (Larger groups may require extra facilitators).

Method

  • Personal reflection
  • Pairs collaboration
  • Group think & action
  1. Keeping a fluid attitude, and not getting stuck on one method.
  2. Gaining a resilient perspective.
  3. Managing and communicating expectations.
  1. Early warning indicators for addressing the mismanagement of change.
  2. What are my belief systems in regards to change?
  3. Top 5 adaptability tips.
  1. Mitigating the collateral damage of change, in myself and others.
  2. Are you numb to change? Is the past holding back the future?
  3. Asking the right questions and hosting the right conversations.
  1. What’s my current adaptability score? What’s my goal adaptability score? How will I close the gap between the two?
  2. Gathering collective experience group activity. What is working & what isn’t working?
  3. Developing a set of professional & personal convictions in relation to change.

Transparency

Transparency

The skills required to ‘HOST’ honest conversations, ‘ENSURE’ I’m holding myself accountable and ‘DELIVER’ challenging news or feedback.
Transparency Course Outline (PDF)

Length Options

  • 1 hr Awareness session
  • 4 hr Workshop
  • Customised program

Group Size: 10-20 (Larger groups may require extra facilitators).

Method

  • Personal reflection
  • Pairs collaboration
  • Group think & action
  1. Right place, right time & for the right reasons.
  2. Transparency is a great catalyst to business authenticity.
  3. Why doing what you say matters.
  1. Getting to the heart of the issue.
  2. What are the roadblocks to greater transparency in both my personal and professional lives.
  3. How to deliver “Nasty News” up, along and down the line.
  1. Building an atmosphere of transparency.
  2. Putting in transparency safety nets.
  3. Being transparent up the line, along and down.
  4. How avoidance and denial behaviour will impact on your quality, productivity and safety outcomes in the workplace.
  1. What’s my current transparency score? What’s my goal transparency score? How will I close the gap between the two?
  2. Gathering collective experience group activity. What is working & what isn’t working?
  3. Building a set of convictions around transparency in both our personal & professional lives.

Confidence

Confidence

The ability to bounce back and effectively deliver my skills and talents despite ever changing and challenging workplace conditions.
Confidence Course Outline (PDF)

Length Options

  • 1 hr Awareness session
  • 4 hr Workshop
  • Customised program

Group Size: 10-20 (Larger groups may require extra facilitators).

Method

  • Personal reflection
  • Pairs collaboration
  • Group think & action
  1. The fine line between under and over confident.
  2. What builds and breaks my confidence?
  3. Confidence creates the right business atmosphere.
  1. The differences in confidence and arrogance across the different generations (Gen Y, X and Baby Boomers).
  2. Confidence and being assertive.
  3. Top 5 Confidence tips.
  4. Bouncing back from failure.
  1. Understanding what motivates me and those in my team.
  2. The role of the glass 1/2 empty vs 1/2 full.
  3. It’s not fake it till I make it.
  1. What’s my current confidence score? What’s my goal confidence score? How will I close the gap between the two?
  2. Gathering collective experience group activity. What is working & what isn’t working?
  3. Building a set of convictions around confidence in both our personal & professional lives.

Expectation & Perception Management – LEADERS ONLY

Perception & Expectations

Never under estimate the damage caused by poor perceptions and unrealistic expectations. With a proactive approach leaders can coach their teams to demonstrate safe, productive and high quality perceptions and expectations.
Perceptions & Expectations Course Outline (PDF)

Length Options

  • 1 hr Awareness session
  • 4 hr Workshop
  • Customised program

Group Size: 10-20 (Larger groups may require extra facilitators).

Method

  • Personal reflection
  • Pairs collaboration
  • Group think & action
  1. Perception & expectations drive choices & decisions.
  2. Think>Feel>Do model.
  3. Thinking fast & slow.
  4. Perception & expectations driving culture. Addressing thinking before behaviour.
  1. The impact back on business outcomes. Quality/Safety/Productivity.
  2. Verbal and non verbal communication strategies to get the right perceptions and expectations.
  3. Managing perceptions & expectations through times of change & challenge.
  1. Refocussing how you see yourself, your team and the wider organisation.
  2. Driving the right perceptions & expectations from the top/down, bottom/up and left/right.
  3. Poor expectation management creates and entitlement culture. How to avoid this? How to fix it?
  1. Aligning my personal brand with the organisation’s expectations & perceptions of me as a leader.
  2. Resilient vs resistent. Which one is your team?
  3. Building a daily plan to help you manage your team’s perception & expectations.

Managing Emotions – LEADERS ONLY

Managing Emotions

Training leaders/managers/supervisors to effectively identify and respond to the emotional needs within their team before, during and after any impacts on productivity and safety.
Managing Emotions Course Outline (PDF)

Length Options

  • 1 hr Awareness session
  • 4 hr Workshop
  • Customised program

Group Size: 10-20 (Larger groups may require extra facilitators).

Method

  • Personal reflection
  • Pairs collaboration
  • Group think & action
  1. What role does emotion play in business?
  2. IQ vs EQ – What gets the result?
  3. Empathy builds bridges not barriers within a team.
  1. Leading people through every zone of the resilience spectrum.
  2. What are the triggers?
  3. Case studies ‘Think>Feel>Do’.
  1. What do I do with a team member who is at rock bottom?
  2. What do I do with a team member who is showing warning signs?
  3. Building a variety of platforms that provide dialogue opportunities with my team.
  1. Bullets first then cannonballs. (Low risk. Low cost. Low distraction) What’s our game plan for managing emotions in the workplace? Building a set of convictions and execution strategies.
  2. Building Key Resilience Actions for my team. Next 30, 60, 90 days.

Organisational Values – LEADERS ONLY

Executing ValuesEquipping leaders with the skills required to connect ‘Organisational Values’ with ‘Team Behaviour’.
Organisational values Course Outline (PDF)

Length Options

  • 1 hr Awareness session
  • 4 hr Workshop
  • Customised program

Group Size: 10-20 (Larger groups may require extra facilitators).

Method

  • Personal reflection
  • Pairs collaboration
  • Group think & action
  1. The impact ‘Values’ have on personal and organisational resilience.
  2. Lining up personal and professional ‘Values’, with business objectives.
  3. Leader’s objectives when setting the ‘Values’ perceptions & expectations.
  1. Dealing with a clash of belief systems within a team.
  2. What’s the R.O.I for ‘Values’ execution in your team?
  3. A judgmental vs. inspirational ‘Values’ culture.
  1. What are the impacts on the credibility bank of a leader who displays authentic ‘Values behaviour’?
  2. Initiating a team into a new or updated set of organisational ‘Values’.
  1. Using a ‘Values’ debrief template to manage one on one’s with your team.
  2. Developing a set of ‘Values’ convictions and execution with your team.
  3. Measuring where my team sits on the ‘Values’ spectrum.

Stress Management

Stress Icon only70

Well managed stress can be a catalyst for sustained performance. Mismanaged stress can have disastrous impacts on mental, physical and emotional wellbeing in both individuals and teams.

Stress Management Course Outline (PDF)

Length Options

  • 30 min Lunch & Learn or Toolbox
  • 60 min Keynote or Seminar
  • 2 hr, 4 hr, or 6 hr Workshops (customised to the client’s needs).

Group Size: Various

Method

  • Personal reflection
  • Pairs collaboration
  • Group think & action
  1. Good stress vs bad stress and the impacts on work/home.
  2. Impacts on physical and mental health.
  3. Stress & the brain
  1. In and out of control.
  2. Warning signs and what should be done about them.
  3. Building peace during high pressure periods.
  1. Communicating “I need help” regarding stress.
  2. Confidence to deliver difficult conversations.
  3. Setting teams expectations around stressful periods.
  1. Ten stress busters to build resilience.
  2. Three things I will do to invest in me.
  3. Building a support structure.

Work/Life balance

WorkLife Balance Icon only70Maintaining optimal performance in both our personal and professional lives which requires the ability to reassess priorities and purpose.
Work/Life Balance Course Outline (PDF)

Length Options

  • 30 min Lunch & Learn or Toolbox
  • 60 min Keynote or Seminar
  • 2 hr, 4 hr, or 6 hr Workshops (customised to the client’s needs).

Group Size: Various

Method

  • Personal reflection
  • Pairs collaboration
  • Group think & action
  1. Is balance between work and home even possible?
  2. Work/life balance globally – Who is getting it right?
  3. What are the possible consequences if I get it wrong?
    1. What are my priorities?
    2. What is my purpose?
    3. What are my options for flexibility @ work and home?

 

  1. Managing expectations from work & home.
  2. Building your resilience to bounce back.
  3. Managing ‘Give & Take’ seasons.
  1. Three things I could try immediately.
  2. How do I help those around me?
  3. Building a healthy support structure.

Fatigue & Energy Management Stream

Fatigue & Energy Management

WEB ICONS

Establishing the impacts fatigue and energy can have on quality, safety & productivity outcomes in both our personal and professional lives.
Fatigue & Energy Management Course Outline (PDF)

Length Options

  • 1 hr Awareness session
  • 4 hr Workshop
  • Customised program

Group Size: 10-20 (Larger groups may require extra facilitators).

Method

  • Personal reflection
  • Pairs collaboration
  • Group think & action
  1. Tired vs Fatigued vs Exhausted.
  2. Impacts on Brain & Body.
  3. What can and can’t we control?
  1. OH&S Compliance.
  2. ‘The Fatigue Guide’.
  3. Energy Trio: Stress (Physical & Mental), Fuel, Hydration
  1. Addressing the culture.
  2. Looking out for each other.
  3. Personal responsibility.
  1. “Fatigue Prevention Coach” – building a fatigue management plan for before, during and after work.
  2. Energy roadblocks.
  3. Practical ‘Fatigue busters’.

Men’s Health

Mens Health

Establishing a set of ‘healthy’ convictions, that will drive a ‘healthy’ workplace culture.
Men’s Health Course Outline (PDF)

Length Options

  • 30 min Lunch & Learn or Toolbox
  • 60 min Keynote or Seminar
  • 2 hr, 4 hr, or 6 hr Workshops (customised to the client’s needs).

Group Size: Various

Method

  • Personal reflection
  • Pairs collaboration
  • Group think & action
  1. The biggest killer of men.
  2. Think>Feel>Do. (Choices?)
  3. Health and the impacts on safety and productivity.
  1. Thinking like a man.
  2. What goes in? (Diet, exercise & stress).
  3. Roadblocks to success.
  1. Role models.
  2. Looking out for each other.
  3. Building a legacy.
  1. Building a set of personal and professional convictions.
  2. What will be our ‘group’ behaviour?
  3. 30 / 60 / 90 Day accountability.

Women’s Health

Womens Health

Establishing a set of ‘healthy’ convictions, that will drive a ‘healhty’ workplace culture.
Women’s Health Course Outline (PDF)

Length Options

  • 30 min Lunch & Learn or Toolbox
  • 60 min Keynote or Seminar
  • 2 hr, 4 hr, or 6 hr Workshops (customised to the client’s needs).

Group Size: Various

Method

  • Personal reflection
  • Pairs collaboration
  • Group think & action
  1. The biggest killer of women.
  2. Think>Feel>Do. (Choices?)
  3. Health and the impacts on safety and productivity.
  1. What have I inherited?
  2. What goes in? (Diet, exercise & stress).
  3. Roadblocks to success.
  1. Role models.
  2. Looking out for each other.
  3. Building a legacy.
  1. Building a set of personal and professional convictions.
  2. What will be our ‘group’ behaviour?
  3. 30 / 60 / 90 Day accountability.

Alcohol & Other Drugs

Alcohol & Other Drugs

Establishing the impacts substance misuse can have on the quality, safety and productivity outcomes of both our personal and professional lives.
Alcohol & Other Drugs Course Outline (PDF)

Length Options

  • 1 hr Awareness session
  • 4 hr Workshop
  • Customised program

Group Size: 10-20 (Larger groups may require extra facilitators).

Method

  • Personal reflection
  • Pairs collaboration
  • Group think & action
  1. Impacts on Body & Brain.
  2. Think>Feel>Do.
  3. Self medicate vs Peer pressure.
  1. Cycle of addiction.
  2. Hunger & Dehydration affecting our choices.
  3. The role of community & media.
  1. What’s our preexisting culture?
  2. Looking out for each other.
  3. Being a role model.
  1. Managing fatigue / stress triggers.
  2. Right place, right time & right thinking.
  3. Developing an agreed set of convictions around substance use.

Conflict Management Stream

Bullying & Conflict Management

Bullying

Developing the skills, strategies and culture required to identify and respond to bullying and conflict in the workplace.
Bullying & Conflict Management Course Outline (PDF)

Length Options

  • 1 hr Awareness session
  • 4 hr Workshop
  • Customised program

Group Size: 10-20 (Larger groups may require extra facilitators).

Method

  • Personal reflection
  • Pairs collaboration
  • Group think & action
  1. Walk a mile in a bully’s shoes.
  2. Reading other people’s feelings.
  3. Defining what bullying is and is not.
  1. Responding to ours’ and others emotional needs during a confrontation.
  2. Managing expectations.
  3. Confronting a boss who bullies.
  1. Curious conversations.
  2. Options to prevent a toxic environment.
  3. Creating a transparent culture.
  • Hosting a ‘Constructive Vent’ session.
  • What are my options to get help?
  • Developing a set of conflict & antibullying convictions.

Gender Intelligence

Gender Intelligence

Gender intelligence is about understanding the similarities and differences that brings about equality and mutual respect.
Gender Intelligence Course Outline (PDF)

Length Options

  • 30 min Lunch & Learn or Toolbox
  • 60 min Keynote or Seminar
  • 2 hr, 4 hr, or 6 hr Workshops (customised to the client’s needs).

Group Size: 10-20 (Larger groups may require extra facilitators).

Method

  • Personal reflection
  • Pairs collaboration
  • Group think & action
  1. What is sexism in the workplace?
  2. Think>Feel>Do.
  3. Impacts mental & emotional wellbeing has on safety & productivity.
  1. What does each gender bring to the table? Sales / Planning / Leading / Investigation.
  2. Building empathy between the genders for improved meeting outcomes.
  3. What subconscious behaviour is destroying gender equality?
  1. What’s the benefits of gender diversity?
  2. How will the next generation see gender role in the workplace?
  3. EQ vs IQ / Male vs Female.
  1. Establishing my personal ‘Gender Intelligence’ convictions.
  2. Building a ‘Gender Intelligence’ positive culture.
  3. Visibility & Accountability.

Dealing With Aggressive Behaviour

Dealing With Agressive Behaviour

Learning the skills required to diffuse a heated situation and improve everyone’s personal safety.
Dealing With Aggressive Behaviour Course Outline (PDF)

Length Options

  • 30 min Lunch & Learn or Toolbox
  • 60 min Keynote or Seminar
  • 2 hr, 4 hr, or 6 hr Workshops (customised to the client’s needs).

Group Size: Various

Method

  • Personal reflection
  • Pairs collaboration
  • Group think & action
  1. Understanding the power balance.
  2. Humans are emotional beings.
  3. ‘The Conflict Guide’.
  1. Hurting people, hurt people.
  2. Meeting a need.
  3. Restoring power.
  1. Be seen to listen.
  2. Providing choices.
  3. Curious conversations.
  1. Delivery ‘Tough Love’.
  2. Tone of voice & body language.
  3. Keeping yourself safe.

Conflict Management

Conflict Management

Developing the skills, strategies and culture required to identify and respond to conflict in the workplace.
Conflict Management Course Outline (PDF)

Length Options

  • 1 hr Awareness session
  • 4 hr Workshop
  • Customised program

Group Size: 10-20 (Larger groups may require extra facilitators).

Method

  • Personal reflection
  • Pairs collaboration
  • Group think & action

Identify what ‘Zone’ this conflict may be in.

  • Denial (Purple)
  • Diligence (Blue)
  • Safe (Green)
  • Warning (Orange)
  • Danger (Red)

Being aware of my body language and tone during listening and responding.

  • Conflict environment i.e. common ground.
  • Conflict stance i.e. sit/stand.
  • Conflict ratio i.e. one on one/one on two.
  • Conflict medium i.e. in person, phone, email, social media etc.
  • Exchange of power.
  • Win/Win.

Debriefing myself and others post the encounter.

  • Separating “What I do” from “Who I am”
  • Learning from criticism even when unfounded.
  • Venting vs Gossiping.
  • Protecting my personal value.

Leadership – Repeating the behaviour.

  • Developing convictions and executions behaviour.
  • Key Action 30,60,90 day plans.

 

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Learning and Development